Return & Refund Policy

At Ekattra, we strive to ensure that every order meets your expectations. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, items must:

• Be returned within [X DAYS] of delivery.

• Be unused, unworn, unwashed, and in their original condition.

• Have all original tags, labels, and packaging intact.

• Be accompanied by proof of purchase or order confirmation.

Ekattra reserves the right to reject returns that do not meet the above conditions.

Return Timeframe

Customers may initiate a return request within [X DAYS] from the date of delivery.

To request a return, please contact us at [EMAIL ADDRESS] with your:

• Order Number

• Product Name

• Reason for Return

• Images (if applicable)

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method used during purchase.

• Refunds may take up to [REFUND PROCESSING TIME] to reflect in your account, depending on your payment provider or bank.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Exchange Policy

We offer exchanges for:

• Size-related issues (subject to availability)

• Damaged or defective products

• Incorrect items received

To request an exchange, please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

If the requested replacement item is unavailable, customers may choose an alternative product or receive store credit, subject to approval.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within [X DAYS] of delivery by emailing [EMAIL ADDRESS].

Please include:

• Order Number

• Clear photographs of the product

• Images of the packaging (if applicable)

Upon verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order products

• Products purchased during clearance or final sale events

• Gift cards

• Products that have been worn, altered, washed, or damaged after delivery

• Items returned without original tags or packaging

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect product, Ekattra will bear the return shipping costs.

• For all other eligible returns, return shipping charges may be borne by the customer unless otherwise stated.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: [EMAIL ADDRESS]

Business Hours: [BUSINESS HOURS]

We appreciate your trust in Ekattra and are committed to providing a seamless shopping experience.